Terms of Sales
Article 1: Reception
The hotelier has the freedom not to receive customers whose dress is indecent and neglected, customers whose behavior is noisy, incorrect, alcoholic, customers whose behavior is contrary to morality and public order.
Anyone wishing to stay at the hotel is required to reveal their identity and that of the people accompanying them.
Article 2: Opening hours
The hotel reception is open from 8 a.m. to 10 p.m. in high season and 8 a.m. to 8 p.m. in low season.
Article 3: Room occupancy and cancellation conditions
The customer may not introduce into the room third parties not known to the hotelier, unless authorized by the latter. Similarly, the customer cannot rent a room for a number of people superiour than that provided for by the regulations in force.
Cancellation conditions: Cancellation free of charge is authorized up to 72 hours before the client's arrival for reservations of less than or equal to 3 days and up to 7 days for reservations of more than 3 days. In case of no-show of the customer (No-show) and in the absence of cancellation, the costs for "No-Show" amount to 100% of the stay (limited to a maximum of 5 nights). In this case, the hotel will directly debit the credit card left as a guarantee. Requests made and confirmed by the bank data provided by the customer for gift vouchers, promotions, special firm reservations by telephone, etc. are non-cancellable and non-refundable.
Article 4: Access to rooms
Upon arrival, unless agreed by the hotelier, the customer cannot demand to occupy the room before 4 p.m. Nightly rental ends at 11 a.m., regardless of the customer's arrival time. A luggage storage service allows customers to entrust their luggage to the hotel reception in exchange for a receipt which will be required for their return.
COVID-19 schedule: To protect your health, Check-in is from 4 p.m. and Check-out maximum at 11 a.m., to guarantee you a welcome with disinfection and quality cleaning service during this difficult period. Our rooms are ventilated at least 2 hours after the departure of our customers before the intervention of our room maid.
In case of late arrival, you are required to contact the reception only during its opening hours to find an arrangement for the check-in procedure and the price of the night must be paid in advance to access the rooms.
Article 5: Key management
The room key is a standard key that the client can keep with him but cannot entrust to a third person. It is advisable to inform the staff of the possibility of cleaning, otherwise it may not be done.
The key must be returned on the day of departure.
In the event of non-return, the hotel will charge €60 and debit the amount from the customer's credit card.
Article 6: Nuisances and respect for other customers
Noise, even during the day, is prohibited. The customer causing disorder or scandal in any form whatsoever, will be asked to leave the hotel immediately and without reimbursement of his stay. In the interest of the tranquility of the establishment, all noise must cease between 10 p.m. and 7 a.m. For the respect and rest of other customers, be careful not to slam the doors or make too much noise, especially between 10:00 p.m. and 8:00 a.m. Any neighborhood noise related to the behavior of a person under his responsibility, may lead the hotelier to invite the customer to leave the establishment without the need to carry out acoustic measurements, since the noise generated is likely to affect the tranquility of customers (art. R.1334-30 and R; 1334-31 of the Public Health Code). The noise requiring the reimbursement of customers who have suffered the inconvenience will be debited from the credit card of the noisemakers. A hotel room is a place of rest. All trade is strictly prohibited. It is forbidden to circulate and to enter by car within the confines of the establishment, it is the same for other land vehicles, whether motorized or not; parking is available to customers for this purpose.
Article 7: Responsibilities
Children are the sole responsibility of the client.
Animals are not accepted in the establishment.
Any damage or nuisance caused voluntarily or involuntarily must be paid for by the person who booked the room, the same applies to damage caused by a concealed animal.
Article 8: Prohibitions
For security reasons and out of respect for everyone, it is strictly forbidden to smoke throughout the hotel. In accordance with Decree No. 2006-1386 of November 15, 2006 setting the conditions for the application of the ban on smoking in places assigned to collective use, smoking in the hotel exposes you to additional billing of €90 or legal proceedings.
Any untimely triggering of the fire alarm for non-compliance with this provision will be charged €150 for the cost of restoring the fire safety system to service.
The rooms are non-smoking. Smoking in the room will prevent us from re-renting the room on the day of your departure, you will then be charged the costs corresponding to the amount of an additional night and, if applicable, the costs of relocating future customers to another establishment in the event that our hotel would be full and unable to accommodate these people in good conditions.
Article 9: Maintenance of spaces and rooms
It is the customer's responsibility to make good use of the equipment provided in the rooms. A maintenance package may be invoiced at 60 € / hour on the day of departure if necessary. Any lost or damaged object must be reported to reception during the stay or on the day of departure and may be charged. Floor coverings that have suffered irreversible misuse will be changed at your expense.